Return Policy
Return Eligibility
We want you to be satisfied with your purchase. If you are not completely satisfied, you may return eligible items within 30 days of delivery for a refund or exchange, subject to the conditions outlined below.
Conditions for Returns
To be eligible for a return, items must:
- Be in their original, unopened packaging
- Be in the same condition as when received
- Include all original packaging materials and documentation
- Be returned within 30 days of the delivery date
Non-Returnable Items
The following items are not eligible for return:
- Items that have been opened or used
- Items damaged due to misuse or improper storage
- Items returned after the 30-day return period
- Custom or personalized items
Return Process
To initiate a return, please contact us at help@comfortyart.world or call +1 (620) 500-2020. We will provide you with return instructions and a return authorization number. Please include this number with your return shipment.
Refunds
Once we receive and inspect your returned item, we will process your refund. Refunds will be issued to the original payment method within 5-10 business days. Shipping costs are non-refundable unless the return is due to our error.
Exchanges
If you wish to exchange an item, please contact us to discuss available options. Exchanges are subject to product availability and must meet the same return eligibility conditions.
Damaged or Defective Items
If you receive a damaged or defective item, please contact us immediately. We will arrange for a replacement or full refund, including return shipping costs.
Contact Information
For questions about returns or to initiate a return, please contact us at:
Email: help@comfortyart.world
Phone: +1 (620) 500-2020
Address: 400 S Main St, Hutchinson, KS 67501, United States